WPCraftEngineer – Build Fast, Secure & High-Performance WordPress Websites

Knowledge Base

Guides, tutorials, and best practices for WordPress maintenance, security, and
performance.

Frequently Asked Questions

How often should I update WordPress?

We recommend applying security patches within 48 hours of release. Major updates should be tested on staging first. Our maintenance plans handle this automatically.

Do I need a WAF for my WordPress site?

If your site handles sensitive data, processes payments, or gets significant traffic — yes. Our Business plan and above include managed WAF.

How do backups work?

We run automated daily backups to encrypted off-site storage (AWS S3 / Backblaze B2). WooCommerce sites get real-time transaction-level backups. Retention ranges from 14 to 365 days depending on your plan.

What's the difference between maintenance plans?

Plans differ in update frequency, backup retention, monitoring intervals, support hours, and SLA response times. See our pricing page for a detailed comparison.

Can I use Wallet Hours for any WordPress task?

Yes — development, design, bug fixes, migrations, performance, security, content, SEO, and training are all eligible. Hours are tracked in 15-minute increments.

How quickly can you respond to emergencies?

Response times depend on your plan: Starter (48 hrs), Business (24 hrs), WooCommerce Pro (8 hrs), Agency Elite (2 hrs, 24/7).

Still Have Questions?

Our support team is ready to help.