Emergency WordPress Support

Site down? Hacked? Payment broken? Our emergency response team is available 24/7 with guaranteed response times. We fix critical issues fast.

Response Time SLAs

Response times vary by plan. Agency Elite clients get 24/7 coverage with 2-hour response.

Priority	Starter	Business	WooCommerce Pro	Agency Elite
P1 — Critical	48 hrs	24 hrs	8 hrs	2 hrs (24/7)
P2 — High	48 hrs	24 hrs	12 hrs	4 hrs
P3 — Normal	48 hrs	24 hrs	24 hrs	8 hrs
Support Hours/mo	1 hr	3 hrs	5 hrs	10 hrs

Emergencies We Handle

Site Down / 500 Errors

Complete outage, white screen of death, server errors preventing any access to your website.

Active Malware / Hack

Site serving malware to visitors, unauthorized access detected, or Google blacklist notification.

Broken Checkout / Payment

WooCommerce checkout failing, payment gateway errors, orders not processing during peak hours.

Data Loss / Corruption

Database corruption, accidental deletion of critical content, or failed migration recovery.

SSL / Domain Expiry

Expired SSL certificate showing security warnings, or domain expiry causing complete site loss.

Plugin Conflict Crash

Bad update crashed the site, critical plugin incompatibility, or PHP fatal error after update.

SLA Credit Policy

If we miss our committed response SLA on WooCommerce Pro or Agency Elite plans:

P1 missed by 1–2 hours (Elite)10% credit

P1 missed by 2–4 hours (Elite)25% credit

P1 missed by 4+ hours / Pro missed entirely50% credit

Critical data loss attributable to our error100% credit + free month

Don't Wait — Get Help Now

Our team is standing by to resolve your emergency.

500+

Sites Protected

40%

Avg Speed Improvement

99.9%

Uptime Guarantee