WPCraftEngineer – Build Fast, Secure & High-Performance WordPress Websites
We recommend applying security patches within 48 hours of release. Major updates should be tested on staging first. Our maintenance plans handle this automatically.
If your site handles sensitive data, processes payments, or gets significant traffic — yes. Our Business plan and above include managed WAF.
We run automated daily backups to encrypted off-site storage (AWS S3 / Backblaze B2). WooCommerce sites get real-time transaction-level backups. Retention ranges from 14 to 365 days depending on your plan.
Plans differ in update frequency, backup retention, monitoring intervals, support hours, and SLA response times. See our pricing page for a detailed comparison.
Yes — development, design, bug fixes, migrations, performance, security, content, SEO, and training are all eligible. Hours are tracked in 15-minute increments.
Response times depend on your plan: Starter (48 hrs), Business (24 hrs), WooCommerce Pro (8 hrs), Agency Elite (2 hrs, 24/7).